Refund Policy

1. Eligibility for Refunds

We accept refund requests within 14 days of delivery for:

• Damaged/Defective items (must provide photos)
• Wrong items shipped
• Unopened/unused items in original packaging

Note: Shipping costs are non-refundable unless the error was ours.

2. Non-Refundable Items

The following cannot be refunded:

• Opened or used products (hygiene reasons)
• Custom-made/personalized items
• Gift cards

3. How to Request a Refund

• Email us at support@kryosveil.com within 14 days with
  • Order number
  • Photos of the issue (for damaged/wrong items)
• We’ll respond within 2 business days with instructions.

4. Refund Process

• Approved refunds will be processed to your original payment method within 5-10 business days.
• For store credit: Instant issuance via email.

5. Return Shipping

• Customer pays return shipping unless the return is due to our error.
• We recommend using a tracked shipping method – we’re not responsible for lost returns.

6. Exchanges

Contact us first! Exchanges are subject to product availability.

7. Questions?

Email 505955800@qq.com with your order number.